| 1. How does ZONK ship the rugs? | «top |
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| At ZONK we use several transporters for delivery of the rugs all over Europe. It depends on the country and size of the rug. After we receive a payment, the rug will be shipped within 30 days. | |
| 2. From which amount does ZONK deliver free of charge? | «top |
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| Orders from euro 275 and higher are delivered free of charge. | |
| 3. Can I collect the rug myself? | «top |
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| Yes you can. Shipping cost will be dropped. Please add a remark when ordering that you want to collect the rug yourself. | |
| 4. Are nature rugs suitable for floor heating? | «top |
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| Yes they are. | |
| 5. Can I order more than one rug at once? | «top |
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| Not with our automated ordering system at this site. When you need more than one rug, please send us an email with the rugs you want. Mention material, color, edging color and material and size. (Isis, color 12, edging KA, size 230x240) | |
| 6. How do I order samples and what do they cost? | «top |
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| You can receive free of charge five samples of material and edgings. An email with a request is enough. Don’t forget our address! | |
| 7. Can I order a complete sample set? | «top |
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| Yes you can. Price for a complete set is euro 160,- For this you receive a sample from every material color combination finished with a suitable edging and a full set of all possible edgings. This set is very suitable for Interior Designers. | |
| 8. Do you sell unfinished material? | «top | ||||||||||||||
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Yes we do. The material is delivered on rolls four meters width. Prices for 4 square meter (4 meters width) are:
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| 9. How do I order a circular rug? | «top |
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| Just order the rug you want in a square size. In the remarks field tell us that the rug has to be circular. When you want to be completely sure, just sends us an email. | |
| 10. Can I return a rug? | «top |
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| You can only return unused and standard size rugs. A 20% percent restocking fee will be charged and the cost of shipment will be ours. In case of complaints please send us an email which describes the problem, preferably with photo's. We always try to find the best solution for our customers. | |
| 11. Are the colors on the screen the real colors of the materials and edgings? | «top |
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| No, every screen is different and will show colors in a different way. When color is very import then always order our free sample materials of the rug you want to order. It takes a few days extra but you won’t be disappointed when you receive the carpet. | |
| 12. I have a stain, what should I do? | «top |
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| Please consult www.james.eu. Here you find all the solutions for stain control. | |
| 13. Is it possible to pay in pound sterling (GBP)? | «top |
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| Yes, this is possible. Please send us an mail with the rug you want and we’ll make you a quotation in the desired currency. Payments in GBP can be made to our normal bank account with IBAN and BIC codes. You can also make a payment with Paypal. Just ask us and we will send you a payment request by Paypal. | |
